FREQUENTLY ASKED QUESTIONS
The List of Most Frequently Asked Questions
CAN DELIVERIES BE MADE WITHOUT A SIGNATURE?
Yup. If you want us to leave the package in the mailslot in the garage, behind the gate, at the door, or by the potted plant, that is what we will do. We’ll likely snap a photo and send it to you as well.
ARE MY PACKAGES INSURED?
All shipments are insured to $100 dollars. For more details about our terms of carriage click here.
CAN I GET A PRICE QUOTE ONLINE?
You can absolutely get a price quote request online. Most quote requests are responded to within just a couple of minutes during normal business hours.
WHAT ARE YOUR HOURS FOR DELIVERY?
Our standard hours for delivery are 7 AM to 7 PM. Most deliveries occur Within the hours Of 9 AM to 6 PM. After-hours services are available by appointment.
WHAT SIZE SHIPMENTS CAN YOU DELIVER?
We deliver packages of all shapes and sizes. From thumb drives to small pallets of several hundred pounds. Bay Area Courier Service can meet your needs. Take a look at our What we deliver page For more details.
DO I NEED TO CALL AHEAD OF TIME TO PLACE A COURIER REQUEST?
You do not have to call ahead to place an order. We operated on-demand. If there are some special characteristics of the delivery, you may want to call and give us a heads-up.
I DON’T HAVE AN ACCOUNT, CAN I STILL USE YOUR SERVICE?
Absolutely. Just need a courier one time a year, three times a year, five times a year? Not a problem, just give us a call give us the details and we’ll take care of it for you.
WHAT DO YOU NEED TO KNOW IN ORDER TO GIVE AN ACCURATE QUOTE?
In order to provide an accurate quote the essential elements are
pick up address.
When the package is available for us to pick up
When the package Delivery deadline is
Also, we need to know a description of the shipment. is it an envelope or is it 12 large boxes waiting 500 pounds.
With those essential elements we can provide an accurate price quote using our upfront pricing.
WHAT IS YOUR PHONE NUMBER?
CAN I BE NOTIFIED WHEN MY PACKAGE IS DELIVERED?
We can absolutely relay information about when the package was delivered and who received it. We can do that via text or via email, whichever you prefer.
CAN I PLACE AN ORDER ONLINE AFTER HOURS?
You can place request for service online after hours. We may not respond to it until business hours the next day. Our day begins at 7 AM PST.
CAN I PLACE AN ORDER WITH A PHONE CALL?
Yes. Old School! Of course! Some people like the security of giving credit card information over the phone rather than online, even though our online credit card processor is Stripe the largest credit card processor in the world.
HOW DO YOU CHARGE FOR COURIER SERVICE?
The basics pricing elements part-time distance urgency and size. Most Intra-city deliveries in the core bay area are Between $32 and $49, although the price may be more. Most inter-city around the bay Run $69 to $98 for standard 4-hour service.
HOW DO I LABEL MY SHIPMENT?
When using a courier service, labeling is not nearly as detailed as when using FedEx or UPS. There is no form to fill out with us. The basics of labeling are to include company name delivery address Attention person and if appropriate their contact number. Remember your package may end up going through a receptionist or mailroom. It needs to meet their needs for routing.
WHAT IS THE BEST WAY TO PACKAGE MY SHIPMENT?
Our couriers will take really good care of your package. Still, packages should be prepared so that they can be safely handled by a courier. They may get jostled around a bit in a vehicle or messenger bag. Therefore, they need to be properly secure.
CAN I PAY WITH A CREDIT CARD?
You can pay with any major credit card online at our website or over the phone.